Return Policy

 Thank you for ordering on!

Your satisfaction is very important to us. If you are not happy with your purchase, you can return ordered product(s) within 14 days from parcel dispatch date.

All items must be returned new, unused and unwashed with all stickers / tags attached as per original condition as well as the plastic packaging and any other elements of the original packaging. Returns that do not meet our policy cannot be accepted.

Gift cards, sale items, clearance, and shipping fees are not eligible for a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

ALL sale items over 50% discount are FINAL SALE.  

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Returns can be addressed to:

The Sportlook
111 Route de Malagnou
Chene- Bougeries
1224 , Geneva, Switzerland

To return your product, you should mail your product to: 
The Sportlook  
111 Route de Malagnou
Chene-Bougeries 1224

Deliveries will take place between Monday and Saturday 9am-5pm (except holidays).  Packages will take between 3-10 business days to be delivered. 

Delivery costs are not included in the price of the item unless you have made a purchase that is eligible for free delivery. All orders over 150 CHF are eligible for free shipping.
Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on the products that you have ordered and your delivery address. You will clearly see the cost of the delivery displayed on the Website before you place your order at the time of your checkout.

You will be responsible for paying for your own shipping costs for returning your item. Please take a shipping option that includes a tracking number when returning an item. Shipping costs are non-refundable.